Accessing meeting and phone statistics


Meeting statistics allow you to view various diagnostic information during a meeting. This allows you to gauge whether you are experiencing a network, audio, or video issue during your meeting.

If you have a Zoom Phone license, you can also view diagnostic information during a phone call. 

If you have the VDI Client, you can view VDI statistics which allow you to view diagnostic information during a meeting.

This article covers: 

Prerequisites for accessing meeting and phone statistics in the Zoom desktop client   

How to access meeting and phone statistics in the Zoom desktop client

Access Statistics using meeting controls

While you're in a Zoom meeting on the desktop client, you can view meeting diagnostic information.

  1. Sign in to the Zoom desktop client.
  2. Start or join a meeting.
  3. In the meeting controls, click the upward arrow next to Start Video / Stop Video
  4. Click Video Settings.
  5. Click Statistics.

Access statistics from the main desktop client window

  1. Sign in to the Zoom desktop client.
  2. Click your profile picture then click Settings .
  3. Click Statistics

Available statistics during a meeting

After you access Statistics for meeting and phone, you can view the diagnostic information in the following tabs:

Overall

Note: See our system requirements for recommended specifications.

Audio, Video, and Screen Sharing

Note: When sharing a screen, the Receive column is blank. When viewing a shared screen, the Send column is blank.

Available statistics during a phone call

If you have a Zoom Phone license, you can also view diagnostic information in the Phone tab during a Zoom Phone call.

Note: If you added a call or merged the call to a three-way call, you will see two sets of statistics for each call participant.

Phone

Available statistics for VDI

For more information, please visit this Support article on the available VDI statistics in the Zoom desktop client.

How to identify quality issues

There are three types of warning markers to help you identify quality issues: